For my first job I worked as a technology analyst for Deloitte where I got to work with a customer for 2 years. I then moved to SAP where I worked with lots of different technologies and customers. In a couple of weeks, I’ll be starting a new role in Microsoft as Technical Support engineer.
Technical Support Engineer
I’m about to start a new role in Microsoft, moving from SAP
I’m a Support Engineer that solves problems for customers all aroung the world everyday.
I work as a support engineer, so I help customers solve any problems that they have. We get to work with and talk to customers all over the world. Each day we have a new puzzle that we need to solve that involves going into the system and investigating to try solve the issue.
I organise lots of events outside of work too that support people, especially girls, who work in or are interested in technology. We have meetups where we get to meet lots of people and hear their stories about where they work and how they use technology in their day to day. We get to learn about different things from the people in our group for example how maps work and what it is like to work for a company that creates computer games. I also help organise workshops to teach people how to code and learn new coding languages. We get to eat lots of pizza too.
My Typical Day
Every day has a new challenge or problem that needs to be solved.
In the morning we come in and have a meeting called a scrum with our team in Europe, where we talk about what we worked on yesterday, what we are going to do today and any problems we may have. After the call, I check all my emails and check my plan for what I need to do that day.
I then work on the most important problem. This can vary, it might be trying to create something new, or trying to make something work with what is already there for the customer without everything breaking or trying to get something to run quicker.
What I'd do with the money
I would use the money to help school teachers teach kids how to code.
I recently got to go to a national school as part of EU Code Week to teach 3rd, 4th, 5th and 6th class children how to create their first program in an application called Scratch. It’s a game like lego that you can use to create games, but shows students how to code their very first program. I had lots of fun and there was lots of questions and amazing games that the students created during the workshops.
The teachers were really interested in continuing to do this with the children, so I would love to use the money to bring teachers in and show them how they can teach the children how to do it. I think it’s really important that kids know how much cool things you can do with code and how exciting it can be.
How would you describe yourself in 3 words?
Inquisitive, Enthusiastic, Positive
What's the best thing you've done as an engineer?
For my final year project in college, I created an phone app that people could use and it would recommend them places to go. I won a prize for the best project in my year which was really exciting
What or who inspired you to become an engineer?
My big brother who is also an engineer
What did you want to be after you left school?
Something in Science or Engineering where I could meet and help different people
Were you ever in trouble at school?
Not really! except for chatting to my friend during class
If you weren't an engineer, what would you be?
A teacher or maybe a baker
Who is your favourite singer or band?
What's your favourite food?
What is the most fun thing you've done?
Got to go to New York for a shopping trip and meet my friend who I don’t get to see very often
If you had 3 wishes for yourself what would they be? - be honest!
Do/create something that will help people all around the world, happiness and to rescue lots of animals
Tell us a joke.
Why did the scarecrow win an award? He was outstanding in his field
Most of my work is super secret and my office is quite boring…